Return Policy

Thank you for shopping at Londongemsexchange.com!  We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please review our return policy below.

1. Eligibility for Returns
- Items must be returned within **15 days** from the date of delivery.
- The item must be in its original condition, unworn, undamaged, and with all original tags and packaging intact.
- Custom-made or personalized jewelry cannot be returned unless there is a defect or error on our part.
- Proof of purchase (order number or receipt) is required for all returns.

- **Please Note**: Returns are not applicable for items purchased during auction deals or special promotions, **unless there is a mistake or defect from our end** (e.g., wrong item shipped or defective product).

2. Non-Returnable Items
The following items are not eligible for return:
- Customized, engraved, or made-to-order jewelry.
- Earrings (for hygiene reasons, unless defective).
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
- Items purchased during auction deals or special promotions (unless defective or incorrect).

3. How to Initiate a Return
1. Contact our customer service team at [your email address] or [your phone number] within 30 days of receiving your order to initiate a return.
2. Provide your order number and reason for the return.
3. Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.

4. Shipping Returns
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance for your return. We are not responsible for lost or damaged return packages.

5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within **5-7 business days** and credited to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.

6. Exchanges
- If you would like to exchange an item for a different size or style, please contact us at enquiries@londongemsexchange.com or +442045772786
- Exchanges are subject to product availability.

7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at enquiries@londongemsexchange.com or +442045772786. We will gladly replace the item or issue a full refund, including return shipping costs.

8. Contact Us
If you have any questions about our return policy, please contact us at:
- Email: enquiries@londongemsexchange.com
- Phone: +442045772786
- Address: Landon, UK